Comprehensive Marketing and Sales Support through One Source!

Why Choose Us?

Protel Marketing Inc., a distinguished USA-based company, strategically positions itself with nearshore Contact Centers in the English-speaking Caribbean islands of St. Vincent & the Grenadines and Jamaica. Our unique location enables us to deliver exceptional contact center solutions to clients in English speaking territories such as the US, Canada, UK, and Australia, offering a competitive edge without compromising on quality.


Here are ten compelling reasons to choose Protel Marketing Inc.:

1.  Decades of Expertise: Our management team’s 50 years of industry experience, coupled with state-of-the-art technology, ensures optimal efficiency and quality service delivery, reducing your costs while maximizing productivity.

2.  Cost-Effective Solutions: Clients experience significant cost reductions without compromising quality, saving up to 25-45% compared to operating in Canada, the UK, or Australia. Choose from three compensation models: Pay Per Performance (PPP), Hourly Rate, or a Hybrid model.

3.  Native English-Speaking CCSEs: Our Contact Center Service Experts (CCSEs) are native English speakers, naturally warm, friendly, and easily understood, eliminating the need for speech coaching.

4.  Cultural Affinity: CCSEs have a cultural affinity to the Western way of life, facilitating easy and relatable interactions with your customers.

5.  Educated and Committed Workforce: Most staff have a college-level education, viewing working in a Contact Center as a viable career opportunity. This commitment results in a high staff retention rate, crucial in a knowledge-based industry.

6.  Proximity to North America: Caribbean locations are just a few hours away from North America, offering convenience for travel and seamless operations.

7.  Same Time Zone: Operating in the same time zone as the USA’s east coast states ensures real-time connectivity and responsiveness.

8.  Consistent Service Quality: Our workforce is trained to deliver the same high-quality service as an in-house team, ensuring a seamless customer experience.

9.  Stable Political Environment: St. Vincent & the Grenadines and Jamaica enjoy stable political environments, with Westminster Democracy and favorable government policies supporting gainful employment in Contact Centers.

10.  Reliable Infrastructure: Stable telecom and electricity infrastructure, infrequent power outages, and backup generators contribute to minimal contact center downtime.

Choose Protel Marketing Inc. for an unmatched outsourcing experience that aligns with industry standards, delivering excellence in cost, quality, and stability. Call us today at 646.395.0559 or email us at [email protected].