Having the right technology in a Contact Center is as important as having the right people in place. The technology used can greatly impact the efficiency and quality of service offered. This is why Protel Marketing Inc. has invested heavily in a cutting-edge, totally web-based CRM and predictive dialer platform to make sure that every interaction between us and our client’s customers or prospects is handled with care, and precision and their data handled and stored securely.
Protel Marketing Inc. utilizes modern telecommunication software technology to provide cost-efficient yet very effective interaction with large audiences simultaneously, allowing for the quick penetration of new markets. As we acquire new customers and service the existing ones on our clients’ behalf, they can be confident knowing that the specific message that they want to communicate to their customers will be delivered with precision, clarity, and timeliness.
Protel Marketing Inc. will achieve your company’s goals through the use of our most reliable state-of-the-art art medium.
- Call Center Predictive Dialer Platform- This Platform is created to provide a number of sales-oriented options. We are able to make and receive thousands of calls each day with minimal effort. We have Interactive Voice Response (IVR) capabilities that allow a customer to use their touch-tone telephone to find the information they need and avoid waiting in call queues. Fewer agents are therefore required.
- SMS/MMS Marketing Platform– This Platform is designed to send bulk text massages in both SMS and MMS format to customers you already have a business relationship with.
- Social Media Marketing- Our technology allows us to leverage effective social media marketing to generate thousands of new customers. These platforms are all designed to eliminate time wasted on prospecting for new clients, increase sales and provide an efficient customer relations service.
It is imperative that Businesses and Organizations are able to communicate directly with their market. This can be a costly venture if done independently. However, after acquiring the services of Protel Marketing Inc. this will be achieved at an affordable cost. Protel Marketing Inc. can be that difference that makes your company more profitable.